Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

Loops: The Seven Keys to Small Business Success Review

Loops: The Seven Keys to Small Business Success
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Loops: The Seven Keys to Small Business Success ReviewOver the years I have read many business development and management books. I have implemented many of the systems and concepts presented in these publication. Loops is the first that presents a total management solution. I highly recommend the book to any one looking for a comprehensive approach to managining a small business, a department of any business and even personal affairs.Loops: The Seven Keys to Small Business Success Overview

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Understanding Organizations Review

Understanding Organizations
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Understanding Organizations ReviewCharles Handy is one of Britain's management gurus. This original edition of this book was written while he was professor at the London Business School. Although this book is not simple to read and is very comprehensive, it is an excellent introduction to understanding organisations (yes, just like the title).
The book consists of three parts. Part I introduces a set of models/frameworks, for better understanding of people and organisations. Handy selected six themes common to organisations - motivation, roles and interactions, leadership, power and influence, workings of groups, and cultures of organisations. Each of these themes receives an excellent, extremely in-depth literature review, which all have been updated in this 4th edition to include the latest literature and trends. Handy looks at each of these themes from various angles and does not really push the reader into any dominant one; "This book is eclectic. ... It is wise to be eclectic, to pick from each anything that helps, to compile the sort of personal anthology which is what book aims to be." In addition, Handy uses a large number of quotes from other academics to explain his comments.
In Part II, Handy looks at each of the themes introduced in Part I and their impact on organisations. This part is a lot less academic and Handy tries to apply the models/framework introduced in Part I into practice. "One bookcase for the theorectical models, another for the tips and hints on current practice. The discussion in this part is not intended to be a review of best current practice but rather an interpretation, often a provocative one, of the implications of some of the theories that we say we all subscribe to." Handy applies it to people of organisations and their development, the work of the organisation - and its design, politics and change, being a manager, and the future of organisations.
In Part III, Handy provides a brief overview of the relevant field of theory, makes suggestions on useful sources and gives references to the major studies mentioned in the text. "Part Three is for those who wonder about the sources of my ideas, concepts, and theories, or for those who wish to pursue any topic in greater depth." Handy does this on a chapter-by-chapter basis, which is very useful for any MBA-student or researcher.
This book is a comprehensive piece of work into organisations. It certainly helps you understand organisations better, but do not take this book too lightly as it is not for the fainthearted. It is so extremely comprehensive that I do not see anybody read this book in one go. On the other hand, I must stress that the literature reviewed and covered is spectacular and done fantastically. Handy's ability to bring this into perspective with practice is also very strong. A MUST for MBA-students and all other people interested in organisational studies.Understanding Organizations Overview

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The ASTD Training and Development Handbook: A Guide to Human Resource Development Review

The ASTD Training and Development Handbook: A Guide to Human Resource Development
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The ASTD Training and Development Handbook: A Guide to Human Resource Development ReviewThe Handbook is arranged to cover almost all aspects of Training & Development. The topics are carefully selected and their authors picked from among the top names in their respective fields and therefore, the chapters are focused, targeted and provide the right mix of information and practical guidelines.
Each chapter addresses a single topic (like corporate universities, customer service training, leadership development, etc.) and is written in a straight-forward manner at the right depth making them easy to read and the perfect introduction to the topic without losing it's functionality as a reference.
No T&D professional should go without this book whether as a reference and a quick source of information when memory will just not oblige or an informative and valuable resource for information and ideas.
The Handbook is divided into 5 Sections:
1) The Training & development Function - Covering such topics as the learning organization, history of training and cost accounting for training.
2) Program Design & Development - The chapters on ISD; HPT; Adult Learning; & Evaluation are brilliantly written. I keep on going back to them again and again.
3) Media & methods - Includes some good case studies as well as Thiagi's excellent chapter on instructional games.
4) Training Applications - This is a brilliant discussion of almost all training topics that you might come across.
5) Resources - While these might be a little dated, they are still quite useful.
Check the table of Contents and some of the samples in the pages so obligingly provided by Amazon.com and don't be deterred by the length or the price of the book. This book is worth every cent and will last you long after you have forgotten the cost.The ASTD Training and Development Handbook: A Guide to Human Resource Development Overview

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Strategic Security Management: A Risk Assessment Guide for Decision Makers Review

Strategic Security Management: A Risk Assessment Guide for Decision Makers
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Strategic Security Management: A Risk Assessment Guide for Decision Makers ReviewThe author delivers in depth analysis, provacative scenarios and practical applications useful for any security student or security professional. The book incorporates original ideas from the author as well as key contributions from other professionals in the field. Highly recommended.Strategic Security Management: A Risk Assessment Guide for Decision Makers Overview

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Hyperformance: Using Competitive Intelligence for Better Strategy and Execution Review

Hyperformance: Using Competitive Intelligence for Better Strategy and Execution
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Hyperformance: Using Competitive Intelligence for Better Strategy and Execution ReviewGreat book. Very interesting discussion on how to apply the techniques in real life. Really liked the appendix, which reviews various personality assessment tools and describes how they can be used.
Very appropriate book for all corporate competitive intelligence staff, but also for those in Sales, for CEOs and product developers.Hyperformance: Using Competitive Intelligence for Better Strategy and Execution Overview

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: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers Review

: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers
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: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers ReviewRalph Smith says that his intention in writing this book as to "provide some common sense thoughts and implementation tips for process management and the balanced scorecard". He has done this, and done it very well. This book is packed with good practical suggestions about how to efficiently and effectively populate a Strategy Map. The link between process and strategy, ie between Business Process Management and the Balanced Scorecard (and Strategy Map), is also well made. In my own consulting work I have found that Strategy Maps can be an important key to process-based management. The Process perspective of the Strategy Map can be a portal into the processes of an organisation - both figuratively and, given the right modelling tool, literally. I would have liked to see more about how to first determine what are the core and supporting processes of an organisation; building a high level process model is a necessary step before you begin to analyse the processes. Smith's focus on the near forensic understanding of the context of a process is important and useful analysis techniques are described. Too often we leap in to modify (improve?) processes without knowing anything like enough about them. If you have an interest in finding out more about getting organisations to engage with process-based management, you need to read this book.: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers Overview

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Rising Through the Ranks: Leadership Tools and Techniques for Law Enforcement Review

Rising Through the Ranks: Leadership Tools and Techniques for Law Enforcement
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Rising Through the Ranks: Leadership Tools and Techniques for Law Enforcement ReviewRising Through the Ranks is an easy, enjoyable read. Mike Wynn's outlook on leadership tools and techniques for law enforcement gives those with a background in law enforcement practical application examples throughout. The various techniques Wynn discusses provide comprehensive examples for each concept. Although the book revolves around law enforcement careers the insightful read can apply to any profession and even day-to-day personal interactions.
As a college student studying Administration of Justice I truly appreciate this writing style approach of teaching through the eyes of a learned experience. Wynn not only provides a framework for Leadership, he describes the importance of followership and touches on several other aspects of leadership including personal development, vision, risk, conflict, change and creative thinking. Wynn describes the key quality to being a leader as one who does the right thing because it's the right thing to do and provides common qualities that a true leader must possess to be an effective leader and respected as such. Qualities of a leader as presented range from being competent, confident, ethical, communicative, and even caring, emphasizing the importance of managing from the heart and showing compassion for your troops.
The most beneficial technique learned through this reading is described as the "good bag/bad bag" technique. Wynn shares a learned technique of taking both good and bad qualities learned through personal experiences, literature, seminars, etc. and dumping them into a "good bag" or a "bad bag." This idea essentially provides a tool for leaders to use to avoid being overwhelmed with thousands of leadership techniques being described as the "ticket" to good leadership. You'll have to read the book for yourself to find out exactly how to utilize the skill.
Above and beyond what I've mentioned, Wynn's book is an excellent tool for current and future leaders in law enforcement as well as students. This would be an excellent gift for a college student studying Administration of Justice or Criminal Justice.
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The Service Profit Chain Review

The Service Profit Chain
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The Service Profit Chain Review
As a former student of Heskett's and Sasser's in the early '70's, I have followed their research in the field of service management. As a student and consulting practioner of "high performance service management" for 18 years, I have over 50 books in my library on "service management" with publication dates going back to 1976. This book provides not only a refined summary of all of the best service management theories, but it breaks new ground as far as making a new service order happen within a business.
If you want to truly achieve - distinctive and sustained levels of service, lower total costs, higher everyday margins, and happier, more loyal employees and customers, then this book is for you. It is well written and organized, but it is a process book instead of one with a lot of quick-fix, anecdotal stories that have been unproductively popular for too long. You will have to work intellectually to get through this book, but you will be conceptually re-oriented down the right path towards true competitive advantage.
The book does update and improve on the authors' own research and publishing - notably Heskett's book entitled "Service Breakthroughs" (Free Press, 1990). In the "what's new" department, what I liked best was the third part of the book sub-titled "Putting It All Together". To go from a top-down, financial management company to a bottom-up, service excellence performer takes a total transformation starting with the dated, unspoken core assumptions or beliefs of the CEO. The authors illustrate with case studies that big change is necessary for big gain, but it most often will involve some big pain. They do an excellent job, however, of preparing the would be change artist for the transformational bumps ahead.
D. Bruce Merrifield, Jrbruce@merrifield.comhttp://www.merrifield.comThe Service Profit Chain Overview

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The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services Review

The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
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The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services ReviewI first read this book about 2 years ago. I keep it within arm's reach of my desk and refer to it often, still.
I've read one reviewer who stated that this book was the modern almanac of best business practices. I agree completely.
I run my own small law firm. We have implemented many of this book's practices with great success and profitablilty. Primary among them is fixed fee agreements. Yes, we are a law firm that has trashed its time sheets, due in large part to the inspiration and impetus of this book. And, we will never go back.
An earlier reviewer suggested that this book would be more useful for CPA's and not for lawyers. I disagree. Though I'm certain the message of this book is critical for CPA's, I think that any person in law firm leadership must read this book. I think it is particularly suited to small firms and solos who will have the ability to immediately take action in implementing these ideas and making them a reality in their practice.
However, if you are one of my competitors forget everything I said above and do not touch this book. My firm and my family will thank you.
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Event Planning Made Easy Review

Event Planning Made Easy
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Event Planning Made Easy ReviewHaving consumed several books on the topic, this is an easy to read and useful book with good facts, lists, and questions to ask. It is not as detailed or as comprehensive as others available. Appendix A's sample forms, timelines and documents for planning and evaluating the event and Appendix B's lists of Terms and Phrases are very useful. I think it is good for someone who may wish to plan their own event, but not detailed enough for an individual who wants to become a professional in the industry. Event examples they use are from their professional experience and would not be applicable for one planning a private event. The pictures are in black and white and the detail is not clear. A few excellent color pictures would make a real difference.Event Planning Made Easy Overview

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Cost Recovery: Turning Your Accounts Payable Department into a Profit Center Review

Cost Recovery: Turning Your Accounts Payable Department into a Profit Center
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Cost Recovery: Turning Your Accounts Payable Department into a Profit Center ReviewMr. Lanza has authored an excellent how-to book for auditing your financial functions to determine how you might recover costs for your company. This 300 page (not including appendices) text is logically organized, clearly written and meant to be a work guide. While I read it from front to back, I can easily imagine jumping in at a chapter that addresses an issue I wish to tackle in my company.
The first two chapters make the case for the benefits and outlines the usual obstacles to getting recovery projects started. They also make it clear why, for many companies, it will make sense to first start with a service provider in this field and then, perhaps, continuing the audit work on your own. Each time you begin a project in a new area, bringing in a skilled cost recovery specialist helps you determine best practice that you can carry forward. Annual audits of your processes from an outside firm will ensure that personnel conflicts or process changes are corrected.
Chapters three and four focus on how to assess and prioritize projects and gives a history of how the overall Cost Recovery Market works. Chapter five begins the details, including excellent case studies, on how to audit accounts Payable and Procurement. Chapter six addresses Advertising and Media cost reviews; chapter seven addresses benchmarking, and chapter eight provides insight into escheatment (unclaimed property). Chapter nine reviews auditing of freight invoicing; chapter ten delves into health and benefits; chapter 11 addresses leases. Chapter 12 looks at the process of order to cash and how to improve that process while chapter 13 gives some insight into how we might find cash in payroll tax credits. The next two chapters, 14 and 15, specifically look at fraud in general operations and projects respectively. Chapter 16 gives an overview of real estat cost segregation; 17 is R & D tax credits and 18 looks at Strategic sourcing issues. Chapters 19 through 21 discuss issues around Telecommunications, Travel/Entertainment, and Utility reviews.
Chapter 22 gives clear insider knowledge on how to select a service provider to help you get started with Cost Recovery. Chapter 23 discusses the technology used in recovery efforts (as you might imagine, there are many software packages available to help as well as procedures to follow). And finally, Chapter 24 brings all of the concepts to summary with a conclusion.
Most of the chapters have case studies and each has a section on conclusions to be drawn from the preceding details. The five appendices are full of information from additional reading on the topics around Cost Recovery to "Tapping the Strategic Potential of Procurement.
This book should be on every financial manager, controller and CFO's desk. Especially in today's environment of limited credit and tight cash flow, it seems imperative to me that companies of all sizes should be concerned with check and triple-checking to be sure they are gaining all the cash advantages the possibly can. To assume we know what we are doing and that everything is being done that can be done is still and assumption until you test and verify that such is actually the case. Small companies are especially prone to believing that they know what's going on and that there aren't any improvements to be had - "we don't have that many transactions." If that's true, why not prove it? Cost Recovery will help you understand how you might verify your assumptions as well as going a long way towards helping you actually do so.Cost Recovery: Turning Your Accounts Payable Department into a Profit Center Overview

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The Project Resource Manual: CSI Manual of Practice Review

The Project Resource Manual: CSI Manual of Practice
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The Project Resource Manual: CSI Manual of Practice ReviewFirst off, I'm an architect, so my review is written from that perspective.
This is a great companion to the AIA Handbook. If the AIA Handbook is about running a firm, the CSI PRM is about running a project. An oversimplification, yes, but both books are so dense and full of critical information, no 100 word review could do either justice.
The CD includes many useful references including an overview of MasterFormat and a list of divisions / sections, but does not include the entire MasterFormat "product" (the full MF product includes 95-04 conversion tools and additional documentation).
My only complaint is that the text is so dense it takes a lot of time and energy to absorb all of the information within. :) It's as if they took a 1000 page tome and compressed it into 300 pages. (The product description says 1200 pages, but it's only an inch thick, so I'm guessing 300 pp.)
A must-have for architects who strive to deliver projects in a more expert and professional manner, and wish to more effectively interface with contractors during the construction phase. If you're a pure "designer" or only involved with the front end of projects this will probably stay on the shelf, but if you're responsible for the rest of the process (DD through construction and occupancy) this book is essential.
I can't believe I made it through 6 years of architectural education without being required to own this book.The Project Resource Manual: CSI Manual of Practice Overview

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Avoiding Disaster: How to Keep Your Business Going When Catastrophe Strikes Review

Avoiding Disaster: How to Keep Your Business Going When Catastrophe Strikes
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Avoiding Disaster: How to Keep Your Business Going When Catastrophe Strikes ReviewAs an instructor in the emergency management field, I found this book to be concise and on-target with respect to preparing for, responding to, and recovering from disasters...both public and private. Mr. Laye's ability to convey the reason and methods of preparedness and response is apparently based on experience and in-depth research. Well outlined and a must for any manager concerned with business survival following virtually any disaster.Avoiding Disaster: How to Keep Your Business Going When Catastrophe Strikes Overview

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Manufacturing Engineering Handbook Review

Manufacturing Engineering Handbook
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Manufacturing Engineering Handbook ReviewThis new handbook from McGraw-Hill sets the bar high in the wealth of information on manufacturing engineering in the over 60 chapters it contains. Each chapter has been carefully selected for it relevant content in today's global manufacturing environment, and it is clear the author of each chapter is an expert in their field. It is easy to read, and while you want to at first read it from cover to cover, it is organized to allow quick access to just the right information needed. Mr. Geng has done a fantastic job of bringing these experts together to produce a single-source reference. I highly recommend it to anyone, engineers or technicians, desiring to learn and apply the latest manufacturing technology.Manufacturing Engineering Handbook Overview

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Professional Construction Management: Including CM, Design-Construct and General Contracting Review

Professional Construction Management: Including CM, Design-Construct and General Contracting
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Professional Construction Management: Including CM, Design-Construct and General Contracting ReviewI used this book in my CM class as a senior in college. The book is pretty comprehensive and a lot of the info didn't make sense until I actually started in the field of general contracting and construction management. Now the info in the book is understandable. I would recommend the book.Professional Construction Management: Including CM, Design-Construct and General Contracting Overview

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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service Review

The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service ReviewI really love the stories in this book! They really show how you can give red carpet service, no matter whether you're a BIG company or a small one! I couldn't wait to see what other celebrity stories were going to be there from one page to the next - I especially loved the green M&M's, and the pizza they baked on a plane to deliver it from one country to another... wow - it really helps you start thinking about what you can do that's extra for your customers (even if you can't fly a freshly-baked pizza to another country)! Great job getting our imaginations going to create better service for our customers.The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service Overview

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The Workplace Violence Prevention Handbook Review

The Workplace Violence Prevention Handbook
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The Workplace Violence Prevention Handbook ReviewI found the book arranged in good logical order and to be very useful as a reference while putting together a training program on the topic of "Violence in the Workplace." I also found it full of good statistics and references that I could look up for additional data.The Workplace Violence Prevention Handbook Overview

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The Entrepreneur's Guide to Finance & Business: Wealth Creation Techniques for Growing a Business Review

The Entrepreneur's Guide to Finance and Business: Wealth Creation Techniques for Growing a Business
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The Entrepreneur's Guide to Finance & Business: Wealth Creation Techniques for Growing a Business ReviewSteven Rogers, a professor at the Kellogg School of Management, has put together a comprehensive handbook for aspiring entrepreneurs. Written in plain language that does not assume prior knowledge of business or economics, this guide covers all the major topics that entrepreneurs face in setting up and managing a business: writing up a business plan, compiling and understanding financial statements, making a company profitable, valuing a company, and raising money.
On the one hand, Professor Rogers has written a reference book that assembles much of the information that people intuitively know. In that sense, the guide can be useful to people who want to make sure they are "not forgetting something." On the other hand, though, this guide tackles many issues that quite a few entrepreneurs look down upon: for example, accounting. Professor Rogers not only explains how entrepreneurs should handle the mundane aspects of business like accounting, but also elucidates why entrepreneurs should pay attention to those aspects at all. In doing so, he alerts entrepreneurs about the kind of problems they may face and recommends action to prevent them.
Professor Rogers has compiled anecdotes, business quotations, industry data, and mathematical formulae (which he explains in detail), to write an accessible guide for aspiring business owners. This balance, between serious and humorous, and fact and theory makes the book both fun to read and very useful -- a definite read for those daunted by the prospect of starting their own business.The Entrepreneur's Guide to Finance & Business: Wealth Creation Techniques for Growing a Business Overview

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Contemporary Security Management, Third Edition Review

Contemporary Security Management, Third Edition
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Contemporary Security Management, Third Edition ReviewThe main word to notice in the title of "Contemporary Security Management" by John J. Fay is the word management. This is a college type textbook for those in security management. Please take this into consideration if you are thinking this is either a book on security, or a popular type management book. It does not fit those categories. Therefore, if that is what you are looking for, you will need to look elsewhere. However, if you are studying to be employed in security management, are enrolled in a class that is using this text, or happen to want a college style textbook on the topic for self-study because you are employed in such a position, this is a very detailed and good book on the topic.
Many large organizations, and now even smaller ones, have a security department. This text teaches security professionals how to operate an efficient security department and how to collaborate smoothly with other groups inside and outside their own organization. The book provides a comprehensive introduction to security and IT security management principles, which overlap with other management principles. So this is a management text aimed at the Chief Security Officer or others in positions in the security industry that aim for management.
Like many college textbooks, each chapter starts with a brief section on what you will learn, and ends with review questions and references. There are ample side bars, check lists, and graphs throughout. The book's four hundred and fifty pages are divided into twenty-five chapters. These include: Historical Roots, Organizing, Managing People, Leadership and Management Skills, Strategy, Budget Management, Managing Change, Making Decisions, Managing Risks, Managing Guard Operations, Managing Physical Security, Managing Access Control, Managing Investigations, Pre-Employment Screening, Emergency Management, Business Continuity, Managing Information Security, Substance Abuse, Executive Protection, Workplace Violence, Employee Awareness Program, Vulnerability Assessment, Security Program Design, Critical Infrastructures and Key Resources, and The Terrorist Threat. The book also contains an Index at the end.
If you are not a professional actively working in such a position, needing guidance, or if you are not in a class where this book is required, you may find the reading a bit tedious, like many management text books. (I read quite a few getting my undergraduate degree in Business Administration with a management emphasis.) And a lot of the management principles, such as hiring people and dealing with budgets are universal, not just to security management, so don't get this book thinking it is all about security.
Bottom line, if you are in the security management field, or want to enter that field, this is a comprehensive textbook on the topic. There is a lot of useful information in this single volume, and it will be very valuable for those working in such management positions.
Reviewed by Alain Burrese, J.D., author of Hard-Won Wisdom From the School of Hard Knocks.Contemporary Security Management, Third Edition Overview

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Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance Review

Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance
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Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance ReviewThe authors make a comment on the last page that they find some people don't make it to the end of a management book because the key concepts can be gleamed from the first few chapters. And I have certainly found that to be the case with other sales and management books. They are also often hard to read and easy to put down and then you move on.
Cracking the Sales Management Code was not like that and I suppose the main reason I kept reading was it was putting into words the nagging feeling I had about managing sales people but never really found the time to analyse. The authors then provided a solid and well thought through structure to use when managing a sales team in a well worded easy to read manner with lots of good examples of their theory in practice.
It's a well written book and definitely worth the read for Sales Managers and Company Executives. The only people I won't recommend it to are my competitors!
Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance Overview

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