Showing posts with label business success. Show all posts
Showing posts with label business success. Show all posts

The New Experts: Win Today's Newly Empowered Customers at Their 4 Decisive Moments (Sales Marketing) Review

The New Experts: Win Today's Newly Empowered Customers at Their 4 Decisive Moments (Sales Marketing)
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The New Experts: Win Today's Newly Empowered Customers at Their 4 Decisive Moments (Sales Marketing) ReviewRobert Bloom states truths that we are not always willing to hear but that we need to (have to) know in order to build sustainable businesses. Consumer behavior has shifted and this book offers pragmatic observations that your business can use. I absolutely would recommend this book to anyone who is looking to think forward about their marketing strategies.The New Experts: Win Today's Newly Empowered Customers at Their 4 Decisive Moments (Sales Marketing) Overview

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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action Review

Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action ReviewSimplicity is simple. Writing about simplicity is not. That was the big challenge facing John Spence when he sat down to write the book Awesomely Simple: Essential Business Strategies for Turning Ideas into Action.
The result is a well-laid out, well-written book that makes 56 key points, asks you to audit 77 things in your organization. It suggests 41 items worthy of thought and discussion and a like number of suggestions for turning those ideas into action. And that's without getting to the meat of the chapters.
This book will be a good buy for you if you're looking for a short, well-written book that will help you review your business and come up with good ideas for improving the way you do things. If you're looking for a high level view, with a few good details thrown in, this is a good book.
The book may not be a good buy for you if you're seeking ways to improve your team or individual performance. The book is written about the whole organization and mostly high level issues. That leaves you with advice to do things like "Fully align all major strategies and objectives of the organization."
The book is written as if you can simply stop operations for a year or so and follow the book's ideas. You simply don't develop a high performance culture quickly and you don't have the luxury of chucking your old culture overboard and starting from scratch.
If that high-level overview is what you want, read on. Here's a review of the content, chapter by chapter.
The first chapter tells you to develop a "clear, vivid, compelling, and inspiring vision for the future of your business." That's simple to say and hard to do.
In the next chapter you are told to "create a corporate culture that attracts, grows, and keeps the best people." Again, it's a simple idea that everyone would favor. It's just hard to do.
Culture is not the result of a design process. The cultures at Ritz Carlton or Nucor or Publix Supermarkets grew out of the values of the company leaders, fed by daily interactions, reward systems, promotions, and feedback. Culture is a slow growing and a fragile thing.
Talent is not a single thing. The world is not divided into people who are talented and people who are not. Everyone is good at some things and not others.
A person might be a great hire for some companies but not for others. Successful companies have strong cultures. But strong cultures work for some people and not others. In fact companies with strong cultures work at driving out the people who don't fit.
And, the advice (page 40) to recruit "highly competent people of impeccable character, who work really well with others, are great communicators and have a driving commitment to excellence" sounds good. It's just not realistic. It's a search for perfect people and there just aren't any of those.
Chapter three outlines ways to practice communication that is "open, honest, frank, and courageous." The chapter includes advice for organizational and interpersonal communication.
Chapter four, on "Sense of Urgency" has some of the best advice I've seen about creating a clear intended outcome. The chapter is about busting bureaucracy and flattening pyramids. There's some good advice about gathering information quickly. The big weakness in this chapter is that the concepts of "speed" and "urgency" are treated as synonymous.
The following chapter discusses what it takes to build a performance-oriented culture. To that end, the author outlines:"Nine Steps to Ensure Disciplined Execution." This is one of those places where the simple overview can be frustrating. You're told to "keep the entire organization focused on a handful of key strategies" The complicated details of how to do that are not covered.
The final chapter is about "extreme customer focus." It's the usual "listen-to-your-customer-and-deliver-more-than-expected" advice, but that fact that you've heard it before doesn't diminish its value here.
The Conclusion is a truly, awesomely simple review of what's in the book. It highlights the important points and covers them in about five pages. My suggestion is that you read the Conclusion before you read the rest of the book.
That will help you focus your attention on the key points. It will help you get the most from the experience.
Bottom Line
If you're comfortable with the normal business-book practice of treating every reader like a CEO, you'll find a good overview and many good ideas in this book.
If you're looking for a way to improve smaller team performance or your own, individual performance, this is probably not the book for you.
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Business Relationships That Last: Five Steps To Transform Contacts into High Performing Relationships Review

Business Relationships That Last: Five Steps To Transform Contacts into High Performing Relationships
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Business Relationships That Last: Five Steps To Transform Contacts into High Performing Relationships ReviewOnce again, Ed Wallace turns "Little Extras" into winning business relationships. This latest work is reminiscent of Dale Carnegie's 'How to Make Friends and Influence People' by providing tangible methods for building rapport, establishing objectives for each meeting and developing credibility. These techniques are proving invaluable for progressing business relationships with clients and partners from acquaintance to professional peer and ultimately respected advisor. Max the taxi driver would be proud to have his name associated with this work that is certain to have a powerful influence.Business Relationships That Last: Five Steps To Transform Contacts into High Performing Relationships Overview

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