Inside the Fed: Monetary Policy and Its Management, Martin through Greenspan to Bernanke Review

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Inside the Fed: Monetary Policy and Its Management, Martin through Greenspan to Bernanke ReviewAxilrod's second edition of Inside the Fed provides an illuminating view of the Federal Reserve with especially good coverage of the Great Inflation era of the 1970s to early 1980s. The best aspect of this book is the insight into the individuals who made monetary policy decisions and the view of insider's on the practical limits of the Fed's power. While this second edition discusses the Great Recession and the events leading up to it, this section does not benefit from Axilrod's intimate, day-to-day knowledge of the key players.
A few areas of the book appeared underdeveloped. A more critical view of the Fed and its role would have been beneficial to the reader. Axilrod's criticisms, to the extent they are present, are generally in the vein of "the Fed should have done more" when many of the criticisms are directed from the angle of the Fed's intervention causing the problems that it then sets out to solve. Second, there is almost no critical examination of the efficacy of combining monetary policy with the regulatory enforcement fuction of the Federal Reserve. Many of the arguments in favor of having an independent monetary policy entity (e.g., to avoid the pressure of the electoral cycle) are completely contrary to the notion of a transparent administrative agency.Inside the Fed: Monetary Policy and Its Management, Martin through Greenspan to Bernanke Overview

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The Infiltrator: My Secret Life Inside the Dirty Banks Behind Pablo Escobar's Medellín Cartel Review

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The Infiltrator: My Secret Life Inside the Dirty Banks Behind Pablo Escobar's Medellín Cartel ReviewI took the book on my two week vacation hoping that I would get a chance to read it between other activities. When I started to read it, I found that I could not put it down! I began looking for places to read where I would not be disturbed. I am still on vacation, but I finished the book in record time -- now I am looking for another book. I was impressed by the dedication to duty by the team in the face of real and present danger. I was also impressed by the creativity of Mazur and the rest of the team. I was extremely disappointed by the lack of support provided by our government agencies, even to the extent of putting Mazur and team in danger of being killed. You will find it hard to believe that it is NOT fiction. Thank You, Robert, for sharing these experiences with me.
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Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services Review

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Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services ReviewMy first impression of Brett King's book is that it speaks my language. As advertised, this is truly "not a book for bankers that want to maintain the status quo." Brett dives into his topics with enthusiasm and talks very directly about how customer behavior and technology, always disruptive forces, are dramatically changing the financial services industry. The book covers everything from measurement of customer/client/member expectations and experience, and offers very good insight on how to improve service levels through the very disruptive forces that often befuddle this industry (e.g. new technologies like social media, mobile payments, OFM). He dedicates entire chapters to topics like the call center, brick and mortar branching, CRM, and VRU systems to manage customer interactions. Who else writes about VRU systems in banking and the impact on the customer experience? He offers sage advice on the state of web development in meeting customer needs (lacking in many industries quite frankly) and other self-service channels like ATMs and online/remote banking. He does a good job of providing some context for technology changes, and how recent innovation will impact banking over the next decade. If you are in financial services industry and are interested in where banking is heading, you'll be well served by picking this book up and being part of ongoing trends that will be impact our industry. With technology changing every day, join the conversation at [...] and the author's Bank 2.0 blog at [...]. Last tip: Be prepared for the next decade in banking by setting your road map today. Pick this up before your Chairman or CEO does!
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