Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients Review

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients ReviewThere is so much valuable, pragmatic and helpful information in this book! The woefully underestimated value of listening, the best way to handle a patient complaint, creating a "patient -friendly" environment. It's all here...presented in an engaging, well organized and insightful manner. Satisfying patients goes far beyond taking surveys. I recommend this book to all my clients!Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients Overview

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